Privacy policy

Privacy policy

Our contact details 

South Antrim Alarms Ltd

22 Crescent Business Park, Lisburn,

BT28 2GN

028 9267 5568

 South Antrim Alarms are committed to protecting and respecting your privacy.

This policy explains the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

The rules on processing of personal data are set out in the General Data Protection Regulation (the GDPR)

The type of personal information we collect 

Identity and Contact Data:  Contact information, such as Name, Date of birth, Full postal address, business and/or private email addresses, telephone numbers.

Billing and Payment Data:  Bank details, Credit or Debit Card details, Billing address.

Applications for employment:  Name, Address, e-mail address for correspondence, health declaration.

Calls to our Office are recorded for Training and Monitoring purposes.

How we store your personal information 

Your information is securely stored. 

How we use your personal data

Where data is submitted by you, this means you have given us consent to process it in the following way:

In the context of South Antrim Alarms legitimate business activities

For the provisions or offer of products and services as requested and agreed

To deliver and fulfil your contract obligations

To create customer files

For financial documents such as invoices, credit notes etc

For tax and payroll purposes

If compelled by a Court of Law

To help improve our customer support in the way of communications and marketing, where you have consented to receive such material

For running and managing processes involved in the offer of employment.

How we share your personal data

Your personal data will be treated  as strictly confidential and will be shared with South Antrim Alarms employees to facilitate us in providing our services to you.

All South Antrim Antrim employees are vetted and have undergone security screening in line with BS:7858.

Where necessary and in order to provide the required services (for example monitoring, keyholding or police response) your contract details may be shared with specific third parties, such as our alarm receiving centre or emergency services, to enable the provision of our service.

How long do we keep your personal data?

For the purposes of the General Data Protection Regulation (GDPR) South Antrim Alarms is the “Data Controller”

We keep your data while either a contract exists or while you continue to use our services on an ongoing basis plus a further 2 years in case of any legal claims, complaints or technical requests for information on any of the services we have provided.

What is our legal basis for processing your personal data?

Our lawful basis for processing your general personal data will include at least one of the following:

Consent of the data subject  –  From our GDPR compliant consent form

Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract – eg Installation, maintenance, monitoring or response of our services

Processing necessary for compliance with a legal obligation – Financial, invoicing, keyholder/PSNI response

Processing necessary to protect the vital interests of a data subject or another person – To provide electronic security or fire alarm services.

More information on lawful processing can be found on the ICO website.

Data Security

South Antrim Alarms is committed to the security of your personal data held by us.  All electronic data is held on secure, password protected systems, which have limited access, and our files are kept in securely locked filing cabinets within our access controlled office building.

Providing us with your personal data

You are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so may prevent us from providing any of our services to you.

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which we hold about you;

The right to request that we correct any personal data if it is found to be inaccurate or out of date;

The right to request your personal data is erased where it is no longer necessary to retain such data;

The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability) (where applicable ie where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

The right to object to the processing of personal data, (where applicable ie where processing is based  on legitimate interests (or the performance of a task in the public interest/exercise  of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics)

Transfer of Data Abroad

We do not transfer personal data outside the EEA

Automated Decision Making

We do not use any form of automated decision making in our business

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on our webpage and, where appropriate, notified to you by e-mail.  Please check back frequently to see any updates or changes to our privacy policy.

How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer on 0289267 5568

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioners Office , Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.